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Terms & Conditions

Welcome to Magiclean

These Terms & Conditions explain the basis on which Magiclean Cleaning Solutions provides its cleaning services. By accepting a quotation or confirming a booking, you agree to the applicable terms outlined below.

MAGICLEAN CLEANING SOLUTIONS

Terms & Conditions

1. General Terms

All quotations are valid for 7 days unless otherwise stated.
Quotations cover only the services and items specifically listed. Additional work or requests may incur extra charges, which will be quoted for approval before proceeding.
Payment may be made by EFT.
The client must ensure that suitable access to the property, electricity and running water is available at the scheduled time, unless alternative arrangements have been agreed in advance.
Delays or additional costs arising from restricted access, unavailable utilities or unsafe working conditions may affect the service and quotation.
Clients must inform Magiclean of any existing damage, delicate materials, previous treatments or other relevant concerns before cleaning begins.
Magiclean takes reasonable care when performing its services. Pre-existing damage, wear and tear, material defects and structural weaknesses may affect the results.
Services are performed with reasonable care and skill. Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded under applicable South African law.

2. Upholstery Cleaning

Cleaning results depend on the fabric type, age, condition and level of soiling.
Complete stain or odour removal cannot be guaranteed, particularly for older, set-in or previously treated stains.
Stains such as ink, wine, paint and pet-related stains may be permanent or may reappear after drying.
Existing weaknesses, including worn fabric, loose stitching, fading or damaged internal structures, may affect the cleaning process and results.
Colour changes, dye transfer or fabric reactions may occur due to the material's composition, unstable dyes or previous treatments.
Drying times vary depending on the upholstery, ventilation, temperature and weather conditions.
The client must disclose any delicate, specialist or previously treated fabrics before cleaning.

3. Mattress Cleaning

Complete stain and odour removal cannot be guaranteed, particularly for urine, blood, deeply embedded contamination or long-standing stains.
Odours may persist or return depending on the depth and severity of contamination.
Mattresses must be placed in a suitable, well-ventilated area to dry.
Drying may take up to 24–48 hours, depending on the mattress, ventilation and environmental conditions.
Cleaning does not repair existing structural defects or guarantee the removal of contamination that extends beyond the reach of the cleaning process.

4. Carpet Cleaning

Results depend on the carpet's fibre type, age, condition and level of soiling.
Complete stain or odour removal cannot be guaranteed.
Stains caused by substances such as pet urine, paint and wax may be permanent or may require specialised treatment.
Odours from deeply embedded contamination may temporarily become more noticeable during the drying process.
Carpets must be adequately ventilated and allowed to dry completely before normal use.
Final results should be assessed once the carpet is fully dry.

5. Vacant Property and Deep Cleaning

The quotation is based on the property details, requested scope of work and information available before the service.
Additional charges may apply where the property is substantially dirtier than described, or where mould, heavy contamination or specialised cleaning is required. Any additional work and associated costs must be discussed with the client before proceeding.
Electricity and running water must be available unless alternative arrangements have been agreed in advance.
All agreed areas must be accessible at the scheduled time.
Existing damage, including peeling paint, loose fittings, damaged surfaces and structural defects, may affect the cleaning process and results.
A final walkthrough with the client, where practical, is recommended upon completion.
Work outside the agreed scope will be quoted separately and requires the client's approval.

6. Re-clean Policy

If you have a concern about the service provided, please notify Magiclean within 24 hours of completion, preferably in writing, with a description of the concern and supporting photographs where possible.
Where a concern relates to work that falls short of the agreed scope or reasonable service standards, Magiclean will assess the matter and, where appropriate, arrange one return visit at no additional charge to address it.
Additional visits or work outside the original scope may incur a call-out fee or additional charges, which will be discussed before proceeding.
A re-clean cannot guarantee the removal of permanent stains, persistent odours, pre-existing damage or issues arising from the material's condition.
This policy does not limit any rights or remedies available to consumers under applicable South African law.

7. Important Information

Magiclean does not guarantee complete removal of every stain, odour or mark.
Cleaning results vary according to the material, its condition, the type of contamination and any previous treatments.
Clients must disclose relevant concerns or special requirements before the service begins.
The client must provide a suitable and safe working environment.
Drying times are estimates and may vary according to weather, ventilation and material type.
Any additional services or charges will be discussed with the client before the additional work is undertaken.

Thank you for choosing Magiclean Cleaning Solutions.

We clean, you relax!